Restaurant Furniture Blog

Restaurant furniture represents a large financial outlay, an outlay that needs to be protected from any unfortunate problems. One that should be checked very carefully is the returns policy that your supplier has in place following purchases.

In most cases, your restaurant furniture is being made to your specifications. Since restaurant furniture comes in so many different color and fabric combinations, it is highly unlikely that any supplier can deliver your order ‘off-the-shelf’. Since it is custom made, there will be specific policies in place covering returns.

What you should look for when it comes to a returns policy:

• Missing or damaged items on arrival - Generally speaking you will need to ensure that any problems are noted on the delivery note/consignment note at the time of delivery. Contact your supplier immediately and follow their steps. Be sure to keep the packaging - items should be returned in their original packaging.

• Items not performing or missing components - Sometimes damaged or missing components are not apparent well after the delivery driver has gone. Make note of any problems and contact your supplier. Again, keep the original packaging.

• Items supplied don’t match your color scheme - Your furniture has been custom made according to your instructions. If the color doesn’t quite match - sorry, but that is your concern. Some suppliers will restock the items at a fee - sometimes as much as 50%. The onus is on you to check and double check the items you order to fit into your restaurant.

Obviously, there are times when warranty issues come into play as well. Please be sure to read and understand them before purchasing your restaurant furniture. Most restaurant furniture suppliers work hard to ensure you receive what you have ordered. Things do go wrong occasionally - knowing the returns policy will at least ensure you have some protection.