When people come to a restaurant (with maybe the exception of a fast-food chain), they usually expect to stay awhile. Maybe they are celebrating a special occasion; maybe they just didn’t feel like cooking at home that night. Whatever the reason, most patrons want to make the most of their restaurant experience. There is something special about eating out. The wait staff is there to make them comfortable, the food is cooked to their specifications. It’s all about them! And it all boils down to being made to feel comfortable and at ease.
At a restaurant, diners don’t have to deal with the prep, cooking or cleanup of their meals. All that goes on behind closed doors. All they see is the finished product. That means they get to relax and enjoy being out with their tablemates. The waiter brings drinks, appetizers and refills when needed, so they don’t have to worry about it. It all is centered on making the guest feel taken care of and relaxed.
But you can’t make a guest relax if they aren’t comfortable in their chair.
We spend much of our day sitting; in desk chairs, cars, public transportation, couches and recliners, so we know a comfy chair when we see one. Your restaurant’s chairs have to be physically comfortable to sit in, so as to not detract from the rest of the evening.
This doesn’t mean you need to run out and replace all your chairs with cushy armchairs. But when was the last time you actually sat in one of your chairs for a long time? Do the old ones squeak or wobble? Is the wood chipping and splintering? Is the booth’s upholstery frayed or ripped? Comfort starts with quality. Chairs that are in good condition are going to be more comfortable than those that threaten to break apart beneath a diner.